Bet Pro Privacy Policy — Your Data, Handled Carefully

1 About This Privacy Policy

This Privacy Policy applies to all users of the Bet Pro platform — including registered account holders and visitors who browse betpro.cx without registering. It covers personal data collected through the website, during account registration, during deposit and withdrawal transactions, and through any communications you send to our support team.

Bet Pro is committed to handling personal data responsibly. We collect only what is necessary, keep it secure, and give you clear information about how it is used. This policy is reviewed periodically and updated as required — the "Last Updated" date at the top of this page reflects the most recent revision.

If you have any questions about this policy or about how your data is used, you can contact us at any time through the support options at the bottom of this page.

2 Personal Data We Collect

Bet Pro collects personal information in the following situations: when you register an account, when you make a deposit or withdrawal, when you contact our support team, and when you use the platform generally (including browsing behaviour captured through cookies and analytics tools).

The categories of data we may collect include:

• Registration data: Full name, date of birth, email address, mobile number and chosen username.
• Identity verification data: Government-issued ID documents (such as CNIC), selfie or photo verification images submitted during the KYC process.
• Financial data: Deposit and withdrawal amounts in PKR, payment method type (JazzCash, Easypaisa, Raast, Bank Transfer, card), transaction references and wallet identifiers. We do not store full card numbers on our servers.
• Technical data: IP address, device type, browser type, operating system, session timestamps and pages visited within betpro.cx.
• Communications data: Messages sent to our support team, including chat transcripts and email correspondence.
• Gaming activity data: Bet history, casino game sessions, bonus claims, deposit history and account balance records.

3 How We Use Your Personal Data

Bet Pro uses the personal data we collect for the following purposes. Each purpose is tied to a legitimate operational need — we do not process your data for reasons beyond what is listed here.

We do not use your personal data to make automated decisions that have significant legal or financial effects on you without human review. If any automated assessment flags your account for a review, the outcome is confirmed by a member of the Bet Pro team before action is taken.

4 Payment Data & PKR Transactions

All financial transactions on Bet Pro are processed in Pakistani Rupees (PKR). When you deposit via JazzCash, Easypaisa, Raast, Bank Transfer or a supported card or mobile wallet, the transaction is processed through secure payment infrastructure.

Bet Pro stores transaction records — including the amount in PKR, the payment method type, the date and a transaction reference number — for account management and fraud prevention purposes. We do not store full card numbers, full bank account numbers or payment application PINs on our systems.

Your payment provider (JazzCash, Easypaisa, your bank etc.) operates under their own privacy policies. When you initiate a deposit or withdrawal via one of those providers, their data handling practices also apply to the portion of the transaction processed on their side.

5 Identity Verification (KYC)

Bet Pro may request identity verification documents at registration or at any point before a withdrawal is processed. This process — commonly called KYC (Know Your Customer) — is a standard practice across online platforms to confirm the identity and age of users and to prevent fraud and misuse of the platform.

Documents we may request include:

• A copy of your National Identity Card (CNIC) or valid passport.
• A recent selfie or photo verification image for liveness checks.
• Proof of payment method ownership — for example, a screenshot showing your JazzCash or Easypaisa account registered in your name.

Documents submitted for KYC are stored securely and used only for the purpose of identity and age verification. They are not shared with third parties except where necessary to carry out the verification itself (for example, if we use a third-party identity verification service). Documents submitted by underage users who have had their accounts closed are retained only as long as necessary for compliance purposes and are then deleted.

6 Data Sharing With Third Parties

Bet Pro does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Data is only shared with third parties in the following limited circumstances:

• Payment processors: When you deposit or withdraw in PKR, the necessary transaction data is shared with the relevant payment provider (JazzCash, Easypaisa, Raast or your bank) to process the transaction.
• Identity verification providers: Where we use a third-party KYC service to assist with document verification, relevant identity data is shared with that provider solely for verification purposes.
• Platform technology providers: Bet Pro works with technology partners who help operate parts of the platform (such as game providers, analytics services and security monitoring tools). These partners are permitted to process your data only as required to deliver their service to Bet Pro and are not permitted to use it for their own purposes.
• Legal requirements: We may disclose personal data where required by applicable law or where we believe disclosure is necessary to protect the rights, safety or property of Bet Pro or its users.

7 Data Storage & Security

Bet Pro takes the security of your personal data seriously. We apply technical and organisational measures designed to protect your information against unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing — your actual password is never stored in plain text on our systems.
• Access to personal data within Bet Pro's operations is restricted to staff who need it to carry out their role.
• Our systems are monitored for unusual activity, and any suspected security incidents are investigated promptly.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you have reason to believe that your Bet Pro account or personal data has been compromised, please contact our support team immediately so we can take appropriate action.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention period depends on the type of data and the reason it was collected:

• Account data (name, email, mobile number) is retained for the duration of your account and for a period of up to five years after closure to enable us to respond to any queries or disputes relating to your account history.
• Transaction records (PKR deposit and withdrawal history) are retained for a minimum of five years from the date of each transaction for financial record-keeping and fraud prevention purposes.
• KYC documents are retained for the period required to meet our verification obligations and are then securely deleted.
• Support communications (chat transcripts and emails) are retained for up to two years from the date of the last communication.
• Technical and browsing data is typically retained in anonymised or aggregated form for platform analytics purposes.

When data is no longer required for the purpose for which it was collected and the applicable retention period has expired, it is securely deleted or anonymised.

9 Cookies & Tracking Technologies

Bet Pro uses cookies and similar technologies to operate certain features of the platform and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website. The cookies used by Bet Pro fall into the following categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and cookies that remember your language and currency preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how visitors navigate betpro.cx — for example, which pages are visited most often and how long sessions typically last. This data helps us improve the platform. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent activity and to maintain the integrity of login sessions.

Bet Pro does not use third-party advertising cookies or tracking pixels that follow your activity outside of betpro.cx. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform, including staying logged in to your account.

10 Your Privacy Rights

As a registered player on Bet Pro, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 14.

• Right to access: You can request a copy of the personal data Bet Pro holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For basic account details such as email address and mobile number, you can update these directly within your account settings.
• Right to deletion: In certain circumstances you may request that your personal data be deleted. Note that some data — such as transaction records — may need to be retained for compliance purposes even after account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations, for example if you dispute the accuracy of the data we hold.
• Right to object: You have the right to object to the use of your data for direct marketing purposes. See Section 12 for details on opting out of marketing communications.

11 Children's Privacy

Bet Pro is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All users are required to confirm their age at registration, and identity verification is used to confirm this where required.

If we become aware that personal data has been submitted by a user who is under 18, we will close the account immediately and take steps to delete the relevant data as promptly as possible, subject to any legal retention requirements. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact our support team without delay.

12 Marketing Communications

With your consent at the time of registration, Bet Pro may send you occasional communications about new promotions, deposit bonuses, sports betting offers (such as Cricket and PSL specials) and other platform updates. These communications may be sent by email or SMS to the contact details registered on your account.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included at the bottom of any marketing email we send you.
• Contacting the Bet Pro support team and requesting that your account be removed from marketing lists.

Opting out of marketing communications will not affect transactional messages — you will still receive important account notifications such as deposit confirmations, withdrawal updates and security alerts regardless of your marketing preferences.

13 Changes to This Privacy Policy

Bet Pro may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data protection practices, or improvements to how we communicate with players about data use. When we make material changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we may also notify registered players via email or an in-platform notification. Your continued use of betpro.cx following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting support.

We encourage you to review this page periodically so that you are always aware of how your data is being used.

14 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights or want to raise a concern about how your personal information has been handled, please get in touch with the Bet Pro support team. We are available 24 hours a day, 7 days a week.

• Live chat: Available directly on betpro.cx — look for the chat icon on any page of the platform.
• Email: [email protected] (displayed as text only — see footer below).

For questions about specific account matters such as deposits, withdrawals or bonuses, you may also find useful information on our FAQ page, Deposit page and Responsible Gaming page.